GENERAL TERMS

Le et la CONTACT

These are the general terms and conditions of Crêpe Susette, established in Eindhoven—trading under the name le et la.

le-et-la.com
Address: Annastraat 21
Postal code: 5616 PC
Location: Eindhoven
Email address: susette@le-et-la.com

Chamber of Commerce number: 17245282
VAT identification number: NL001828473B60

ARTICLE 1 – DEFINITIONS

· Grace period: The period within which the consumer can make use of his right of withdrawal;
· Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
· Day: calendar day;
· Durable medium: every means that enables the consumer or trader to store information addressed to him personally in a way that makes future consultation and unaltered reproduction of the stored information possible;
· Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;
· Entrepreneur: the natural or legal person who offers products to consumers from a distance;
· Distance contract: an agreement whereby sole use is made of one or more techniques for distance communication within the framework of a system organised by the trader for the distance sale of products, up to and including the moment that the agreement is concluded;
· Technique for distance communication: this means it can be used for concluding an agreement, without the consumer and the entrepreneur being together in the same room at the same time.

ARTICLE 2 – GENERAL/APPLICABILITY

2.1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

2.2. By placing an order, you agree to the delivery and payment terms.

2.3. Unless otherwise agreed in writing, the general or specific terms or conditions of third parties are not recognised by le et la.

2.4. Le et la reserves the right to amend its terms and conditions at any time.

ARTICLE 3 – AGREEMENT

3.1. An agreement between le et la and a customer is concluded after your order has been placed and an order confirmation has been
received via the specified email address.

3.2. Le et la is entitled to refuse orders or to attach certain conditions to the delivery unless explicitly stipulated otherwise. If an order is not accepted, le et la will communicate this within 10 days after receipt of the order.

ARTICLE 4 – THE OFFER

4.1. If an offer is of limited duration or is made subject to conditions, this shall be expressly stated in the offer.

4.2. The offer contains a complete and accurate description of the products offered. The description is sufficiently
detailed enough to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images these are a true reflection of the products offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

4.3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to acceptance of the offer. This concerns in particular:
· the price including taxes;
· the possible costs of delivery;
· the way in which the agreement will be brought about and what actions are required for this;
· the applicability or otherwise of the right of withdrawal;
· the method of payment, delivery and execution of the agreement;
· the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
· whether the contract is archived after its conclusion and, if so, in what way it can be consulted by the consumer;
· the way in which the consumer, before concluding the contract, can check the data provided by him in the context of the contract and, if desired, correct them.

ARTICLE 5 – OFFERS

5.1. Offers are without obligation unless otherwise stated.

5.2. Offers are made subject to the availability of the products.

5.3. Le et la is entitled to change or cancel offers without prior notice.

5.4. Le et la is not bound by its offer if the customer should have understood that the offer, or a part thereof, contained an obvious mistake or clerical error.

ARTICLE 6 – PRICES

6.1. All prices on the site are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors.

6.2. All prices on the site are in Euros and include 21% VAT. Shipping costs are not included in the price.

6.3. Le et la is entitled to change their prices at any time. Any price changes will not be implemented if you have already completed the order.

6.4. If the customer is not located in the Netherlands, the customer is responsible for any taxes and duties that the country applies.

6.5. During the period of validity mentioned in the offer, the prices of the offered products will not be increased,
except for price changes due to changes in VAT rates.


ARTICLE 7 – PAYMENT

7.1. The customer may pay the amount due by means of electronic prepayment.

7.2. If payment is not made in time, le et la is entitled to cancel the order and no agreement will have been concluded.

7.3. Unless otherwise agreed, the amounts owed by the consumer should be paid within seven days after the start of the reflection period, as referred to in Article 6, paragraph 1. All items delivered by the entrepreneur remain its property until the consumer has fulfilled all payment obligations towards the entrepreneur.

ARTICLE 8 – DELIVERY & EXECUTION

8.1. The place of delivery is the address which the consumer has made known to the company.

8.2. The entrepreneur will take the greatest possible care when receiving and executing product orders.

8.3. The delivery periods stated on the website are indicative. No rights can therefore be derived from the periods stated.

8.4. Le et la strives to meet the indicative delivery time mentioned on the website.

8.5. Delivery will only take place after the amount to be paid has been received by le et la.

8.6. If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, the consumer will be informed about this within 30 days after he has placed the order. In that case, the consumer has the right to dissolve the agreement free of charge.

8.7. In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 30 days after dissolution.

8.8. If delivery of an ordered product turns out to be impossible, the entrepreneur will make an effort to provide a replacement article. The fact that a replacement article is being delivered will be reported in a clear and comprehensible manner, at the latest upon delivery. The right of withdrawal cannot be excluded from replacement articles. The cost of any return shipment shall be borne by the entrepreneur.

8.9. The risk of damage and loss of products rests with the entrepreneur up to the moment of delivery to the consumer or a representative previously designated and announced to the entrepreneur, unless otherwise expressly agreed.

8.10. Entrepreneur is entitled to suspend the fulfilment of the agreement or to dissolve the agreement if
consumer fails to comply with any provision of the agreement.

ARTICLE 9 – THE RIGHT OF WITHDRAWAL

9.1. The customer has the right to return (part of) the delivered products within 14 days after receipt provided:

· Le et la were first contacted.
· The products are unused, undamaged, unopened and in the original packaging.
· The customer is responsible for the shipping costs and for the risk of the package, and these costs and risks are hereby accepted by the customer until le et la has received the package.

9.2. Subject to the provisions of Article 9.1, le et la will ensure that the purchase price is refunded to the customer within 14 days of the return being properly received.

9.3. Le et la reserves the right to refuse returns if the product has not been received in good order and is entitled to charge costs.

ARTICLE 10 – FORCE MAJEURE

10.1. Le et la is not liable if and insofar as their commitments cannot be met due to force majeure.

10.2. Force majeure is understood to mean any strange cause, as well as any circumstance which should not reasonably be at the risk of the company. Delay at or failure to perform by our suppliers, internet disruptions, electricity disruptions, e-mail traffic disruptions and disruptions or changes in technology provided by third parties, transport difficulties, strikes, government measures, delays in supply, negligence by suppliers and/or manufacturers of le et la as well as auxiliary persons, sickness of staff, deficiencies in auxiliary or transport means shall explicitly be considered as force majeure.

10.3. In the event of force majeure, Le et la reserves the right to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement be changed in such a way that execution remains possible. Under no circumstances is le et la liable to pay any penalty or compensation.

ARTICLE 11 – GUARANTEE

11.1. All le et la products are subject to the warranty period as determined by the manufacturer or importer of the product.

11.2. This guarantee does not apply if A) and for as long as the customer is in default towards le et la; B) the customer has repaired and/or modified the delivered products himself or has had them repaired and/or modified by third parties; C) the delivered products have been exposed to abnormal conditions or are otherwise carelessly treated or have been treated in violation of the instructions and/or user instructions on the packaging.

11.3. A guarantee provided by the trader, manufacturer or importer does not affect the legal rights and claims that the consumer may assert against the trader on the basis of the contract.

ARTICLE 12 – LIABILITY

12.1. Our products are sold for private use, not for resale. Le et la cannot be held responsible for the use of our products. If you use products for your health or your skin, please consult a doctor first. The information provided on our site is for information purposes only and is not intended to constitute advice or a manual for use.

12.2. Le et la takes great care in creating the website, but this does not guarantee that the information is up-to-date, correct and complete. Le et la reserves the right, without prior notice, to add, modify or remove information at any time. We can in no case be held responsible for the damage resulting from direct or indirect use of the site.

12.3. The website of le et la is intended as a source of information. It has been compiled with the greatest care and to the best of our ability from various reliable and scientific sources. The information on the website does not replace consulting a doctor or therapist, his diagnosis or medical treatment. With medical complaints, it is best to seek the advice of a doctor or therapist. Do not stop taking medicines based on the information on the website without the advice of your doctor. Le et la and its directors and staff cannot be held liable for any damage that may result from decisions based on information provided on this website or by any of their employees.

12.4. Le et la undertakes to comply with the guarantees as stated on the website to the best of its ability. No obligation of result can be attached to these guarantees. Under no circumstances may the guarantees give rise to the awarding of damages.

ARTICLE 13 – COMPLAINTS

13.1. The customer is obliged to check the products delivered immediately upon receipt. If it appears that the delivered product is wrong, inadequate or incomplete, the customer should (before proceeding to return to le et la) immediately report these defects to le et la’s customer service. Any defects or wrongly delivered products should and can be reported to le et la by email up to 14 days after delivery. The product must be returned in the original packaging and in new condition. Use after detection of the defect, damage occurring after detection of the defect, encumbrance and/or resale after detection of the defect, invalidate this right of complaint and return entirely.

13.2. The customer is responsible for the shipping costs and for the risk of the package until le et la has received the package.

13.3. If it appears that the products after examination by le et la do not meet the agreement, the customer is entitled to a replacement item, if still available, or a refund of the value of the product.

ARTICLE 14 – DATA MANAGEMENT

14.1. If you place an order with le et la, your data will be included in le et la’s customer file. Le et la abides by the Wet Persoonsregistraties and will not provide your data to third parties. See our Privacy Policy.

14.2. Le et la respects the privacy of the users of the website and ensures the confidential treatment of your personal data.

14.3. Le et la sometimes uses a mailing list. Each mailing includes instructions on how to remove yourself from this list.

ARTICLE 15 – DISPUTES

Only Dutch law applies to agreements between the trader and the consumer to which these general terms and conditions apply. All disputes that arise from this (or further) agreement(s) resulting from it will be exclusively brought before the competent court of the District Court of Oost-Brabant, The Netherlands.

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