RETURNS

Le et la CONTACT
Le et la has an easy return policy, for carefree shopping. We accept returns within 14 days, counting from the day you receive your order. Returned items must be in their original condition. So unused, undamaged and complete in their original packaging.

 

RETURNING PRODUCTS WORKS AS FOLLOWS
1) Send an e-mail to susette@le-et-la.com in which you indicate which products you want to return.

2) Place the item(s) you would like to return back in the box you received them in or any other solid carton box. Close the box securely, using sufficient tape.
3) After receiving your return request, you will receive a return label via e-mail.
4) Print this label, stick it on the box and hand it over at a DHL point.
5) You will receive a refund after we have received the goods according to the above steps. Your refund will be credited to your account within 14 days.

Please note: if parcels get lost during transport without having a track and trace code, le et la is not responsible for reimbursement. Le et la reserves the right to refuse returns if the product has not been received in good order and is entitled to charge costs.

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